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February 1, 2005
Dear CNET members, Tech support is supposed to be helpful, right? Well in my mind, it's hazardous to my health. I don't know about you, but when I think about calling tech support, I cringe. Just imagining the long hold times is enough to give me hives. And the sad part is that's just the beginning! Who knows what lies ahead, such as high blood pressure when I get connected with a tech that I don't understand. All these issues are guaranteed to shed years off my overall life expectancy. If you've had similar experiences, good or bad, let's hear about your tech-support call. This could be a great way to let off some steam or give a little praise, and maybe in the end, we can all have a good laugh together. So check out the Tech Nightmare series on customer service, and TalkBack to each one of them so that we can hear what's on your mind.
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This week's hot topic:
Tech support nightmaresThe latest in our Tech Nightmares series really got you typing. While sharing your own horrors stories, many of you offered up some great advice on how to deal with terrifically bad tech support. Here are some of the more interesting tips you gave. Always ring twice Ever been put on tech support hold for hours only to be inexplicably disconnected? It's enough to bring the most reserved person to tears. CNET member Jimtac has a great suggestion: call on two lines so that you're still in the call queue in case one call gets cut. Read Jimtac's full post in CNET TalkBack Extend the warranty CNET member ahast bought his HP desktop with an extended warranty from Staples. Rather than shipping his PC off to the manufacturer when his power supply went belly up, ahast simply took it back to the store, and it was fixed and returned in a matter of hours. Read ahast's full post in CNET TalkBack Back it up When a tech-support rep runs out of ideas, the most common suggestion they give is to reformat your drive and reinstall Windows. The obvious downside: Your existing data and settings are toast. CNET user drogers suggests using a ghost utility to save those precious settings and files. Read drogers's post in CNET TalkBack Speak Up! Want to share your tech-support horror stories? Read "Tech Nightmares: Customer service," then speak up in the TalkBack section.  Here are some interesting comments you've recently submitted on CNET.com. Read up on it and talk about it. We're all ears!• Introducing the world's first MP3 player TalkBack here • Beware your evil twin (hot spot, that is) TalkBack here • Declare independence from tech support! TalkBack here |
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