CNET member help and how-to weekly newsletter
February 4, 2005
Dear CNET members,
Happy Friday! This week's overwhelming answer to Lawrence's trouble with Internet Explorer was Mozilla Firefox! While I have to agree that Firefox is an awesome browser, a simple browser switch may solve his problem temporarily but may not address the root cause, which could be anything from spyware to a corrupt version of his software. Since we don't know exactly what Lawrence's IE issue entails, this week's winning answer by two-time winner Miguel K. gives several approaches to tackling it. So, Lawrence, swing by this week's discussion and let us know if Miguel's solutions, the honorable mentions, and the recommendations by our members helped you out in any way. Thanks, everyone!

Cheers!
Lee Koo
Manager, CNET community
Got suggestions? Send us an e-mail:
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Member Question of the Week
Q About every 15 minutes, I get a message saying, "Internet Explorer has encountered a problem and needs to close." What's causing this, and do you have any suggestions on how to fix this problem? It is quite annoying! Thank you.
Submitted by: Lawrence A.
It is impossible to diagnose the cause of this (or any) error message without knowing what operating system is running on your computer, which version of Internet Explorer you are using, and what exactly you were doing when the latter crashed.  If you are running an older version of Internet Explorer or one missing some key fixes and patches, the solution to your problem might be as simple as updating your software.

For argument's sake, let's assume you have the latest version of Internet Explorer and that it is...
Submitted by: Miguel K. of Columbus, Ohio
Please click the following links for this week's:
Honorable mentions
Other recomendations from our members
For Miguel's efforts, we're sending him his choice of any Help.com Learning CD.
Community Buzz
Each week we take a look at topics discussed in the forums.
Best regards and enjoy!
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Check out next week's question:
Q I am trying to find some kind of parental control program that will log what my teenage kid does online--e-mail, passwords, and such. My daughter has recently changed all her passwords and has become very secretive. We're concerned that this may lead to trouble. Does anyone know of a program that is reliable and has had no problems associated with it? I would be most appreciative!
--Submitted by: Pam L. of DeWitt, Michigan
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