February 21, 2006
Dear CNET members,
Those of you who have cell phone service will probably agree with me that that it's one of those technologies that once you have it, you can't go without. For instance, my cell phone could ring at any moment because my wife and I are expecting our second child (due March 1). If my cellular service is in any way disrupted leading up to the date, that would probably go down as the worst carrier experience for me, but I'm hoping this will not be the case. We've all had frustrating experiences with dropped calls, weak signals, poor customer service, and unexpected charges with our cell phone service. But do you have a story that still makes your temperature rise? If you do, step right up and share it with us in our recent Make the Call discussion: What's the worst carrier experience you've ever had? We're looking forward to reading your stories.
This week's hot topic:
Cell service nightmares
Do you have a cell phone service story that takes the cake? From billing snafus to signal black holes, several of you shared some amazing horror stories in our recent Make the Call discussion.
Rather than setting up a corporate phone system, CNET member mcwong's Internet start-up company decided to get everyone cell phones. They went to the Sprint store across the street, bought everyone phones, and went back to their office--only to find that they couldn't get service from within their building.
Read mcwong's full post in Make the Call
You've got the wrong number
CNET member bigdyze bought a phone around the same time as his son, both on the same account. They both had problems getting their phones activated. After several customer service calls, the son's phone finally worked, but they mistakenly activated it with the father's phone number and contact information.
Read bigdyze's full post in Make the Call
Unwelcome wedding presents
In the month prior to their wedding, CNET member DigitalFL and his fiancé racked up a big cell phone bill. After making arrangements to pay the overage charges the following month, his service was turned off anyway. After several unsuccessful pleas to customer service, DigitalFL opted to cancel his contract entirely.
Read DigitalFL's full post in Make the Call
Do you have a cell phone service horror story? Visit this recent "Make the Call" discussion and share your harrowing experience.
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Your smart phone has a dumb virus
Forget about your BlackBerry going dark because of a court decision. There are bigger problems ahead for mobile devices. Here come mobile-device viruses, ready to shut down your phone on a whim or, worse, steal your identity. Would you consider buying a smart phone with antivirus protection installed over one without it?
How to get tech help
Technology is frustrating, but before you give up a day's pay for tech support, take a look at these troubleshooting tips. It could save you money--and your self-esteem. Have your own troubleshooting tips? Let us know all about them.
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