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Lee Koo
Community manager |
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Computer manufacturers are fairly equal, but what about their customer service?
Dear CNET members,
Happy Friday! Before I get started on this week's topic, I just wanted
to take a moment to update you on our puppy's progress. Chewy (short
for Star Wars' Chewbacca) is now officially crate trained and almost
potty trained--all thanks to your informative advice. He's a
joy to be with, and my kids adore and love him. Can you believe I don't
even have to ask them to clean up after him? They've been great at
doing their fair share of raising and training him, and they've proven
their responsibility to me. Here's a picture of Chewy with my
daughter.
Now on to this week's topic from Carroll, who's looking to buy a
computer. Since he will most likely rely on customer service to
help him through his technical issues, he's asked you to share
some of your experiences. He'll be able to make a better
buying decision based on your feedback.
Well Carroll, you asked and our members have chimed in with many of
their personal experiences of manufacturers' customer service. From
good to poor service--I hate to say it. Customer service quality
is one of those things that is hit or miss depending on the
representative you deal with and how technically challenging
your computer problem is--regardless of the manufacturer.
As you read through people's experiences, you'll see it varies from
person to person. However, what's wonderful about many
of the responses is not only did many members include their
experiences, they also offered additional advice like who and where to
buy from, tips on return policies, and extended warranties. The list
goes on and on. Give them all a read as I think the shared experiences will
help you. And if customer service doesn't work out, I'd like to quote member
darrenforster99's post: "If the customer service helpline is unable to
help you, you always have the help of all your friends here in the
CNET community."
Good luck, Carroll, on your search! Thank you everyone, and if you
haven't chimed in, it's not too late to make your mark in the
discussion. Have a great weekend everyone!
Cheers!
-Lee
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Got suggestions? Send me an e-mail: messageboards@cnet.com |
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TOPIC OF THE WEEK |
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Q: Computer manufacturers are fairly equal, but what about their customer service?
Hi members, I typically think most computers are fairly equal, but I
am not too sure about the customer service offered by each
manufacturer.
With the complexity of the operating systems and the interface between
the operating system and the computer and other programs, I am forced
to use customer service more than I would like. Therefore this makes
choosing a computer more difficult when I have to factor in customer
service. I know there will be many different opinions from each of you,
but given your honest experiences, I'm hoping I can get a better sense
of who comes out overall on top. Your shared experience is appreciated.
-- Submitted by: Carroll W. of Lake Forest, California
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 A: Featured member solutions |
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Thanks to all who contributed! |
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If you have an answer to this question, click here and click the "reply" to submit your advice, suggestions, opinions, or tips.
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