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Lee Koo
Community manager |
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E-mail account compromised. How do I stop the spammers?
Dear CNET members,
Happy Friday! This week's question comes from Robert who thinks his
e-mail account has been compromised and the perpetrator is sending
out spam e-mails in his good name! As if receiving e-mail spam isn't
annoying enough, now people are receiving it from you. That's got
to be disturbing. The good news is that you aren't alone, as many
members said that they, too, had experienced the same thing.
After going through our members' advice and suggestions, I found
numerous ways this could happen. A common one is e-mail spoofing,
when the spammer has changed the "From" line to display your e-mail
address to make it look as if it's coming from you, but it's not. Another
is when a spammer hijacks your e-mail account and uses it to send out
e-mails. Your computer also could be infected by malicious software and
it uses your own e-mail client to send out e-mails. And one of the
worst is if someone else's system has been infected and sends out
spam e-mail in your name. These scenarios are probably the most
common cases, but there are others.
So there is good news and bad news. The good news is the things that
are within your control can be resolved--malicious software cleaning,
changing passwords, and so on. However, the bad news is the ones
that are beyond your control may be difficult to resolve, or there may
simply be nothing you can do.
If you read through our members' answers, you'll get a good idea of
all the possibilities of how this happened. Most importantly, pay special
attention to the members who offer advice on how to prevent this from
happening in the future. Hint: change your password frequently and
make it a strong one! I have a few selected member answers to get
you going in the Q&A section, but please check out all the advice and
recommendations. Thanks for participating! Be safe and have a
splendid weekend!
Cheers!
-Lee
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Got suggestions? Send me an e-mail: messageboards@cnet.com |
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TOPIC OF THE WEEK |
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Q: E-mail account compromised. How do I stop the spammers?
First of all, I want to thank you and all the forum members for the
great suggestions over the past few years.
I do, however, have a problem that I don't recall being discussed.
Several weeks ago my e-mail account was hacked. My address book was
compromised. I and several of my contacts began receiving e-mail,
presumably from me, with links to inappropriate content. I became
aware of this at first by receiving "returned e-mail" notices to
addresses that don't exist any more, for example my daughter's e-mail
at a university she has graduated from. Shortly thereafter, I began
receiving e-mail from current contacts, asking why I would send them
such content. I have never responded to the phishing... Read more
-- Submitted by: Robert F.
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 A: Featured member solutions |
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Thanks to all who contributed! |
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NEXT WEEK'S QUESTION
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Q: How can I determine the market value of my older electronics?
Over the years, I have purchased many new televisions, DVD players,
projectors, laptops, iPods, and cell phones. After buying the newest
version of an electronic, I am left with the dilemma of what to do
with the old, outdated product. I have thought about trying to sell
my used electronics on eBay, Craigslist, or some other online
e-commerce Web site. My question is how can I determine the
market value for used electronic equipment? Is there a resource
like Kelley Blue Book for used electronics? If you have experience
with this, please share with me. Thanks in advance.
-- Submitted by: Kim M.
If you have an answer to this question, click here and click the "reply" to submit your advice, suggestions, opinions, or tips.
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