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May 13, 2005
Dear CNET members,
Happy Friday the 13th! While some of you may think that today is unlucky, I like to think the opposite is true. We have our health, our families and friends, and our helpful community of members that always pulls together and gives tech support when it's needed. So, Mitch, today is your lucky day because we have some great recommendations from our members to help spark up your snail-paced computer. Many factors may be causing your newer computer to be slower than your older one. After reading our members' submissions, one answer that came up often was to scan for spyware. While that's definitely one possibility, check out this week's winning answer by Dana, who has done a superb write-up of a whole laundry list of possibilities and steps to improve your computer's performance. But don't stop at that, because we have some awesome honorable mentions and whole slew of suggestions from our members. For all of you who have additional tips and advice beyond what has been presented to Mitch, join in the discussion. I hope, Mitch, that you return to this discussion to tell us what worked for you. Take care, everyone, and thanks!

Cheers!
Lee Koo
Manager, CNET community
Got suggestions? Send me an e-mail:
messageboards@cnet.com
Member Question of the Week
Q We have a Dell Dimension 2400 P4 2.4GHz at home that runs slower than my old Gateway Pentium 500MHz. I upped the Dell memory to 768MB from 256MB and saw a marginal improvement. It also has XP Home SP2 on it. The other machine is never going to see Service Pack 2 after what we have experienced. Any guidance on speeding up the "new" 2.4-gigabyte monster that is turning out to be a giga-snail?
Submitted by: Mitch C.

Hi Mitch. You did not give us a whole lot of information to go on here such as: Did the Dell run well at first and has now slowed down, or has it always run slowly? Did it slow down only after installing Service Pack 2? If so, check the Dell Web site for the latest drivers and issues with SP2. When you say slow, is this for specific tasks such as the Internet or just slow on everything? All things being equal, your Dell should perform far better than your 500MHz computer running Windows XP. One note on upgrading memory: many people think that double the memory means double the speed. Not so. Excluding complex tasks, such as video editing and high-resolution photo editing, for general computing, once you go beyond 256MB, the return on investment starts to diminish, and most people don't even notice a difference after 512MB. It is not like the days when increasing memory from 32MB...

Submitted by: Dana H. of Wayland, Massachusetts
Please click the following links for this week's:
Honorable mentions
Additional suggestions (section 1)
Additional suggestions (section 2)
For Dana's efforts, we're sending him his choice efforts, we're sending them their choice of any Help.com Learning CD.
Community Buzz
Each week we take a look at topics discussed in the forums.
Best regards and enjoy!
Desktop vs. notebooks
Member JasonMMM has a friend who thinks that because notebooks are smaller than desktops, they must be better and easier to use. However, Jason absolutely disagrees with him and has posted a rebuttal. Do you agree with Jason's statement? Read what he has to say and chime in with your thoughts on desktops vs. notebooks.
More from the Desktops forum

What's your opinion on Norton SystemWorks?
Do you currently use Norton SystemWorks or have you previously used it? If so, what was your experience like? Would you recommend it to your fellow members? Please tell the details, and don't be shy in posting your praise or dislike of the product.
More from the PC applications & utilities forum

Help, I'm being attacked by
a zombie adware!

Member IndianCheese is experiencing an awful nightmare with adware calling itself Aurora. No matter what he does--manually deleting the program itself, running multiple security utilities--it just won't go away, slamming him with every possible pop-up in the books. He's desperately looking for a solution. Do you have a cure for this member's madness? See what others have recommended and offer a helping hand to keep this member sane.
More from the Windows XP forum

Hub, switch, or router?
Choosing hardware components such as hubs, switches, and routers can be quite mind-boggling, especially when you need them in order to build a small network. If you would like to share your tips on a small networking project for a home office or are in need help of some help, join us in this discussion.
More from the Networking & wireless forum

Why does everyone love Spybot?
Spybot Search and Destroy is one of the most popular spyware utilities on the market. And many times, it's always the first utility recommended by others when issues with spyware occur. However, a member is questioning its popularity and usefulness because it didn't do a good job for him in detecting spyware, compared to other utilities. Do you agree or disagree? If you have an explanation to share with our fellow members about this utility and what makes it one of the best, please chime in and tell us why you love it so much.
More from the Viruses & security alerts forum

Mac nugget: Software utilities to clean up your Mac
Need some recommendations for utilities to clean up your Mac? Check out what members are recommending in this discussion. And if you prefer something other that the utilities listed, chime in.

More from the Mac OS forum

Check out next week's question:
Q I am a mom desiring to take sports photos of my kids, and I haven't found a camera that can take great zoom and action shots. What are some of detailed feature sets in a digital camera that I should be looking for that will allow me to capture these moments? I'm fairly new to all this, so the more detailed the explanations, the better off I will be in making my decision. I'm not looking to spend a whole lot of money, just something midrange. Thanks.
--Submitted by: Kathy P.
If you have the answer,
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Click here for Q&A submission guidelines and check out our previous Help & How-to newsletters here.
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What is the first thing you do when your computer's performance starts to deteriorate?
Run a disk defragmenter utility
Run antispyware/adware apps
Run a disk clean-up utility
Remove any unnecessary programs
Run an antivirus app
Run a registry cleaner
Download and install the latest
     OS and driver updates
Call for help
Other (tell us what it is)
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illegally trade copyrighted materials?
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