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Help! Windows Vista just won't install updates
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Dear CNET members,
Happy Friday! This week we received a lot of helpful answers to Neal's
question on why his Vista updates won't download and install on his
system. These types of problems generally are quite difficult to
troubleshoot because of so many possible culprits: the system
being infected with malware, conflicting security programs, and the
possibility of a corrupt operating system. Many folks did offer up
suggestions and a few even gave their own personal experience of what they
did to help solve this similar issue. I won't go into details about our
members' answers for Neal, as I will leave the reading to you. But I did
round up a few of the many suggestions and ideas on troubleshooting for you.
Several members recommended that since it's a secondhand laptop,
it may be a good idea to start fresh by reinstalling Vista (we
just hope that you have the disc or the recovery partition is still
available on your machine). This way it eliminates any possible issues
the previous owner had.
You may even try running the Windows updates in safe mode, which
runs the OS without the interference of other loaded programs that
could be blocking some of the updates. A couple of folks even recommended
calling Microsoft support directly. Depending on your degree of
technical troubleshooting and thrill-seeking ability, support may be
the best option for you. But for the brave and technically savvy who
want a challenge, I've listed a few of the many members' answers in
the Q&A section. So read them all for clues and possible solutions to
get your updates downloading and installing soon.
Thank you all for offering your time to help another member out!
Take care and have a great weekend!
(FYI members: We have a new How-to forum for your perusal, so if you have
any technical how-to questions ranging from consumer electronics to
computer help, get in there and ask, answer, and discuss!)
Cheers!
- Lee
Got suggestions? Send me an e-mail: messageboards@cnet.com
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Lee Koo
CNET Community manager
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Last week's question
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Help! Windows Vista just won't install updates
 I recently purchased a used laptop with Windows Vista. Over the last
several months, I've gotten updates from Windows. The problem is installing
the updates. When I try to install, the updates fail. I have tried
several things, including following stuff on Microsoft's Web site. They
talk a lot about it being a malware problem or other security problem,
but trying all kinds of malware removers, including Malware-bytes and
even Windows Defender has not fixed the problem. Typically I have
about 19-20 updates that will not install. I tried selecting them
individually but it does not work. And every once in a while an update
will install but I don't know why. I am very frustrated and concerned
about security! I run several free security software programs: Avast,
Threatfire, Ad-Aware, Super Anti-Spyware, IObit Security 360, and
Glary Utilities with Online Armor Firewall. Am I running too many
security programs? Could that be the problem? Can someone please help
me? Thank you for your consideration. A solution that will work will
be greatly appreciated!! A former XP User, too poor to buy Windows 7.
-- Submitted by:
Neal C.
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 Community quick poll
Weigh in on this week poll topic! |
Windows users, how often do you defrag your hard drive?
(Please click on button to vote)
 Once a week (Why so often?)
Once a month
A few times a month.
Once a year.
When I feel like it needs it. (How do you determine that?)
Never. (Why not?)
What's defragging, is that even a word?
Vote and
discuss it here!
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