July 22, 2005
Dear CNET members,
Happy Friday, folks! First off, I would like to apologize to you all for a mistake I made in last week's newsletter regarding Allen O.'s question on his missing rundll32.exe file. I accidentally gave the incorrect operating system. It's not Windows XP; Allen is actually running Windows Me. So this week's solutions, the winning answer by Pete, the honorable mentions, and recommendations by our members, are all based on a solution for Windows XP users. While many submissions this week do a great job of explaining what rundll32.exe is, we are still left without a solution for Allen and his Windows Me. So what I have done this week is created a separate discussion for Allen's question; if you have a solution, submit it in this particular thread. Allen, this week I'm going to ask for your participation in this thread; if at any point you feel that one solution given by a member is the one that has helped you out the most, please e-mail me and let me know who you think deserves the winning answer. And I will reward that member with a choice of any Help.com Learning CD. Thank you, everyone, for your participation, and again I apologize for my mistake! Have a great weekend!
Member Question of the Week
My question is both simple and complex. It's simple because I
can put it to you simply. My computer has lost--that is,
"cannot find"--something called a rundll32.exe file. What is
it, and where did it go? But it's complex because I've had
this thing in a repair shop (twice); they installed (or said
they did) what supposedly cannot be found. The machine worked
well at the shop. But when I got it home and connected it up,
it STILL could not find this thing. It keeps telling me it's
needed to open certain e-mail attachments friends send me.
This doesn't make any sense to me. Can you speculate/explain?
I'm pushing 70, and all my kids are out of the nest--no help
there. Please answer in jargon-free English. Running Windows
Allen, the answer is not nearly as mysterious as it may seem. Under normal circumstances, most versions of Windows hide protected operating system files. So what's a protected operating system file? It's as it sounds, a file that Windows uses to do its thing and that is protected from view to keep the average nontechincal user from getting into trouble by doing such things as deleting it. To find it for yourself, open a copy of Windows Explorer. Click Tools > Folder Options. Then click the View tab. On the tab, you should see a list of options you can enable or disable. Look for the Hidden Files/Folders option. Set the option to "Show hidden files and folders" and click OK...
Pete Z. of Los Angeles, California
efforts, we're sending him his choice of any
Help.com Learning CD.
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Check out next week's question:
I am running--and paying for--Norton AntiVirus on my PC at home; the computer is about a year old. I've heard some good things about free antivirus software that is equal to if not better than Norton. I'd like to try some out while I still have Norton. Is it OK to run more than one antivirus application at the same time? Which are the best of the free applications and where can I get them? Thanks in advance.
Jon C. of Athens, Georgia
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