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August 4, 2006
Dear CNET members,
Happy August, folks! This week we're faced with Maureen's issue of a browser home page that has been hijacked. And given all that she is packing as far as security applications go, it doesn't sound like there's an easy cure. However, there is always hope because we have some great advice from our members this week. So to get you started, Maureen, I present to you this week's winning answer by Miguel who gives some great recommendations, starting from the basics. And as always, there's great additional advice found in our honorable mentions and other member advice sections, so read through them all. While many of our members did recommend how to regain control of her browser's home page, only a couple of people answered her question about the risk involved if she were to go online to do some online banking. So to give her some sound advice on this, please join us in this week's discussion and share your thoughts and advice on that risk. Have a great weekend, folks, and thank you for your participation!
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Member Question of the Week
Hello, everyone!! About three weeks ago, on my brand-new Dell, the Internet Explorer home page was hijacked, and I do not know how to get control back. Any suggestions? I have run a number of antispyware utilities (Ad-aware, SpyBot, Ewido, Spyware Doctor, and Highjackthis) with no luck. I called my ISP provider for help, but so far no luck. Also, with having my computer home page hijacked, if I go online to conduct some banking, am I at risk? I run ZoneAlarm and AVG, all my patches and security updates run every day, and I don't surf dangerous sites. Any help that you can send my way will be most appreciated! Thank you very much!
Submitted by:
Maureen M. of Victoria, British Columbia, Canada
Dear Maureen, setting the home page on your browser is quite easy. Regaining control of a browser hijacking can be trickier, depending on the nature of changes made to your computer. But let's start with the basic, simpler approach.
(It's possible that you've already attempted some of the things I am about to discuss. If so, please bear with me. I am including them for the benefit of readers unfamiliar with the process, and because it is impossible for me to know the exact troubleshooting steps you have undertaken. Even if you have previously done so, let's reset your home page once more. Please restart your computer when you are done.)
Submitted by:
Miguel K. of Columbus, Ohio
For
Miguel's
efforts, we're sending him his choice of any
Help.com Learning CD.
Community Buzz
 Each week we take a look at topics discussed in the forums.
Best regards and enjoy!
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Check out next week's question:
Hey CNET, I'm going off to college in a month, and I want to use some graduation money to buy a laptop. I don't know where to start, and time is running out! I need a system that does word processing, spreadsheets and so on and lets me do quick Web browsing. Games and MP3 storage would be a nice bonus. I'm most concerned about portability, weight, and battery life since I will probably take it to classes. What is my best choice?
--Submitted by:
Collin C. of Milwaukee, Wisconsin
If you have the answer,
e-mail us at messageboards@cnet.com.
If we choose your response, you'll get a
free Help.com CD.
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