August 15, 2007
Dear CNET members,
With the recent release of the Apple iPhone exclusively to AT&T Wireless (previously Cingular), many people jumped ship from their current cellular carriers to AT&T in order to buy and use the iPhone. To me, while the iPhone is an awesome piece of equipment, it's not enough of a compelling reason to switch carriers. For me, it's the coverage area in the places I would most likely use my phone--in my home and places where I travel most often. If my carrier can't provide coverage in those areas, I would switch in a heartbeat to one that did, even if I have to pay an early termination fee.
What about you? What would make you switch cellular carriers? Better selections of phones or rate plans? How about shorter contracts? Maybe it's a special feature? What about faster wireless networks for better Internet access? Better coverage area? Or maybe it is as simple as better customer service. Whatever the reasons, share them with the group in the latest Make the Call discussion. Talk about the reasons you would ever make the switch from your current cellular carrier to another. We are all ears to hear what you have to say. I'm hoping that the cellular carriers out there are listening to the consumers here, so that they can make changes to give us what we want, to entice us to switch to their network.
Just a reminder for all those folks who are into car stereos and in-car media. Tomorrow, Thursday August 16, from 11 a.m. to noon PT, CNET editor Kevin Massy will be hosting the Ask the Editors Live chat event, where he will answering all your car stereo questions, ranging from in-car iPod connectivity to HD radio, and much more. Get your questions ready and join us at this event!
This week's hot topic:
What would make you switch cellular carriers?
There can be many reasons why one would switch from one cellular carrier to another--ranging from better rate plans or shorter contracts to exclusive special features. In the latest Make the Call discussion, we asked our members what would make them switch cellular carriers? And many were quick to give us there reasons.
"I would switch in a heartbeat for..."
"I would switch in a heartbeat and never look back, for a plan without one of those damnable contract extension clauses, that restarts the 2-year clock when you change anything in your plan. These are inexcusable and exploitive..." (Read more)
--Submitted by: CNET member Reeking Havoc"Smaller plans!"
"I would switch to a different carrier if they offered smaller voice plans. I only use 100 to 150 minutes per month, because most of my communication is done via text messaging. I would like to see a plan with 200 minutes per month..." (Read more)
--Submitted by: CNET member mgb5011"EV-DO coverage with handset interchangeability
"I'm a data user, which means I need high-speed, and I'm usually carrying some kind of $500+ PDA-type device. Give me a carrier that allows me to switch devices without having to call CS. And of course, make sure that service..." (Read more)
--Submitted by: CNET member a_mos172"High-speed data access"
"Since I live in a rural part of western Kentucky, none of the carriers have or are going to install their 3G networks here anytime soon. My Nokia 6126 supposedly should pick up an EDGE signal on the AT& network, but it..." (Read more)
--Submitted by: CNET member UK135Speak up!
Now we turn the microphone to you. Switching carriers can be expensive if you pay an early termination fee, but some customers jump ship regularly. So even if you had to pay a fee, what would make you switch carriers? Is it better rate plans or shorter contracts? Better coverage areas? How about better selections on phones or exclusive features? Don't hold back--give us all the reasons that would make you jump ship to another carrier.
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