November 2, 2007
Dear CNET members,
Happy Friday, folks! Unfortunately, the flu season hit our family early and hard this year. For the past several days, I've been at home, sick as a dog. I'm just glad that my two kids and wife, who have been sick since early last week, are getting better, leaving me to finish up. Even as I'm writing this newsletter to you, I'm in no mood to do anything else. I'm usually not the one to get sick, but this has been the worst illness I can remember. So, please take some flu precautions, and take care of yourselves.
This week, rather than present the regularly scheduled member Q&A, I'm going to make this newsletter edition short and sweet, and change the format a bit so I can get rested up and back to my normal, healthy state.
This week, I want to discuss e-mail etiquette. A couple of weeks ago, in light of the CNET Community Hot topic newsletter discussing cell phone manners, I received an e-mail from a member saying he just received a scolding for "replying to all" to tell fellow recipients that the facts of that previous e-mail were untrue. Here is the e-mail he sent to me.
I thought this topic was very interesting, as e-mail is a big part of our daily lives at work and home. And while there are no formal rules for e-mail etiquette, I wanted to share this with you, so we can discuss this member's experience and talk about e-mail etiquette in general. So, if you have some advice for this member or just want to share with us the dos and don'ts about using e-mails, post them in this topic thread. I'm sure it would be helpful to many who are getting their feet wet in the e-mail world or to serve as a reminder for e-mail veterans to be mindful of our e-mailing habits. Be sure to check out some of the tips that members have already shared with us. Have a great weekend folks, and do take care.
This week's topic of discussion:
After reading member Gordon's e-mail, many of our members gave him advice and also shared some of their e-mailing etiquette rules. Here's what some of you posted:
"The Truth About Email"
"Q: What's the truth about email? The odds that the person you are emailing is sitting there at his desk this exact moment, waiting for an email to show up, and will respond within seconds is.... not very good. Not good at all. A good reason why someone hasn't responded..."
"A few replies here, but so far none have considered both the questions Gordon has raised. I thought I would "jump in" and give my own thoughts. Gordon asked, if we receive an email from a person who has also sent it to multiple other addresses..." (Read more)
"Sleep on it"
"I'll add only one thing that others don't seem to have covered yet - NEVER EVER send an email in the heat of the moment. Compose it, save a draft, and sleep on it (if it's morning, wait until the end of the day). Look at it again when you have cooled down and be sure you..." (Read more)
"Never send bulk emails with visible addresses"
"Never, Never, Never send bulk emails with email addresses with visible email addresses... When I wanted to contact my whole Department, I simply copied the entire list of email addresses, and pasted onto my Bcc...and sent it off. It is that easy for spammers..." (Read more)
Now it's your turn speak up. Do you have any advice for our member, Gordon? Do you think what he did was right or wrong? How would you have handled it? If you have e-mail etiquette that you practice regularly and would like to share it with us, step right up and post in this discussion thread.
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