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Lee Koo
Community manager |
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Help, my computer just won't shut down
Dear CNET members,
Happy Friday! And for those in the United States, a happy
Veterans Day to all who served our country. Thank you for
your service; we appreciate you.
This week's topic is from member Kimberly, who is puzzled by
her desktop PC that simply won't shut down. She shuts it down
and moments later her system will boot right up again. In
addition to this, if she leaves her computer on and leaves it
alone, soon after her monitor will go blank and start to
beep. Wow, I'd say those are some mysterious happenings. So
what can it be?
Well Kimberly, this is a tricky issue that may be a bit
difficult to troubleshoot. Since you've already done a
reinstall of your Windows operating system, as many members
pointed out, it could likely be a hardware issue--possibly to
do with the motherboards BIOS, but it's difficult to say.
Luckily, we have a bunch of great responses from our members
to give you some guidance. For starters I have a few selected
answers for you in the Q&A section. However, please read
through them all. I'd definitely start with the task you feel
comfortable with and work your way from there. If it all
becomes too technically challenging, seek out a friend who
can help. Good luck with this, and if you do happen to figure
it all out and resolve the problem, your fellow members would
appreciate you following up with what worked for you in the
discussion thread. Have a great weekend everyone and be safe!
Cheers!
-Lee
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Got suggestions? Send me an e-mail: messageboards@cnet.com |
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TOPIC OF THE WEEK |
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Q: Help, my computer just won't shut down
Hello, I have an HP DC5700 desktop running Windows 7 and when
I shut it down after about 6 seconds later, it will start
itself back up. The only way to keep it shut down is to
unplug it. Also while the computer is on and I leave it alone
for about 10-15 minutes, the screen goes dark and then the
computer will start to beep. I then have to unplug it and
plug it back in; then when I push the start button it will
resume Windows. Someone suggested that I reinstall Windows as
it was a corrupt install. I did and it did not correct the
problem. I'm hoping that someone might give me some
information to help me correct this. Thank you to all out
there in the CNET community for being there to answer my
question.
-- Submitted by: Kimberly B.
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 A: Featured member solutions |
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Thanks to all who contributed! |
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NEXT WEEK'S QUESTION
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Q: My friend got scammed; please help make her PC safe again
Dear members, I hope you can help. My friend bought her first used computer. A few days later she received a phone call from someone in India who said my friend had more than 1,000 computer errors on her new computer and if she didn't do something, her computer would crash. Since my friend was very naive, she accepted what the person was telling her, then the person in India managed to talk my friend into letting her "into" her computer where she had control of the cursor. In the end the lady in India tried to sell my friend something that was, say ?200 ($322) but she could have it for ?50 ($80) or some lesser amount. This is when my friend realized she had been taken.
My friend went to where she bought the used computer and the salesperson said there is nothing she can do because the person in India managed to get into her software. He told her just don't put any personal information on the computer.
My question is: Is there anything she can do to make her computer safe again? Kind regards.
-- Submitted by: Janet
If you have an answer to this question, click here and click the "reply" to submit your advice, suggestions, opinions, or tips.
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